PRIVACY POLICY

PLEASE REVIEW THIS NOTICE CAREFULLY

This Notice describes how medical and personal information about you may be used, disclosed, stored, and accessed, including information submitted through our website.

1. Our Commitment to Privacy

We are committed to protecting the confidentiality and security of your medical and personal information.

Medical information that identifies you is referred to as Protected Health Information (PHI). This includes information about your physical or mental health, diagnosis, treatment, and related healthcare services.

We maintain appropriate administrative, technical, and physical safeguards to protect your information in compliance with applicable laws.

2. Information We Collect

A. Medical Information

  • Health history
  • Diagnoses
  • Treatment information
  • Appointment details
  • Clinical records

B. Personal Information

  • Name
  • Contact information (phone number, email, address)
  • Date of birth
  • Insurance information (if applicable)

C. Website and Technical Data

When you use our website, we may collect IP address, browser type, device information, pages visited, and date and time of access.

D. Cookies

Our website may use cookies and similar technologies to improve functionality, analyze website traffic, enhance user experience, and remember preferences.

You may disable cookies in your browser settings; however, some site features may not function properly if cookies are disabled.

3. Information You Submit Through Forms

When you submit information through our website (including contact forms, appointment requests, feedback forms, or intake forms), you provide explicit consent for us to store the information securely, contact you regarding your inquiry or appointment, and use the information for treatment, administrative, or operational purposes.

We do not sell personal or medical information.

4. How We Use and Disclose Your Information

A. Treatment

To provide, coordinate, or manage your healthcare, including sharing information with other healthcare providers involved in your care.

B. Payment

To obtain payment for healthcare services, including communicating with insurance providers when applicable.

C. Healthcare Operations

To support practice operations such as quality assurance, staff training, administrative functions, and appointment scheduling and reminders.

We may contact you by phone, email, SMS, or mail for appointment reminders or follow-up communications. You may request alternative communication methods.

5. Disclosures Required or Permitted by Law

We may disclose your information without your authorization when required or permitted by law, including public health reporting, communicable disease reporting, law enforcement requests, court orders, health oversight activities, reporting abuse or neglect, national security requirements, and workers’ compensation claims.

We may contact appropriate authorities when required by applicable law or when there is a serious and imminent threat to health or safety.

6. Other Uses and Disclosures

Any other use or disclosure of your medical information will be made only with your written authorization, unless otherwise permitted by law.

You may revoke your authorization at any time in writing, except to the extent we have already acted based on your authorization.

7. Data Security

We implement reasonable security measures to protect information submitted through our website and stored within our systems. However, no electronic transmission or storage system can be guaranteed to be 100% secure.

8. Your Rights

You have the right to request access to your medical records.

You have the right to request copies of your records (subject to applicable laws).

You have the right to request correction of inaccurate information.

You have the right to request restrictions on certain uses or disclosures.

You have the right to request confidential communications by alternative means.

You have the right to receive a copy of this Privacy Notice.

You have the right to request an accounting of certain disclosures, where applicable.

We may deny certain requests where permitted by law.

9. Changes to This Notice

We reserve the right to update this Notice at any time. Updated versions will be posted on our website and will apply to all information we maintain.

Copyright © 2000-2025

Downtown Psychiatric Group

All rights reserved

psychiatry and therapy centre